Effective Date: December 14, 2023
Thank you for choosing All Things Danna. We value your satisfaction and want to ensure you have a positive experience with our fitness classes. Please review our Refunds and Returns Policy carefully for a clear understanding of the process.
1. Eligibility for Returns and Refunds
1.1 Single Fitness Classes
If you purchased a single fitness class, we do not offer returns or refunds for completed classes. If you encounter technical issues during the live session, please contact our Customer Support within 24 hours for assistance.
1.2 Monthly Membership
For monthly membership, you may request a full refund within 30 days of your initial purchase if you have not participated in any live classes or accessed the recorded video library during this period.
2. Initiating a Return or Refund
To initiate a return or refund, please follow these steps:
2.1 Single Fitness Classes
If you experience technical issues during a live class, contact our Customer Support at [email protected] within 24 hours of the session for assistance.
2.2 Monthly Membership
For monthly membership refunds, send an email to [email protected] within 30 days of your initial purchase, stating your desire for a refund. Include your order number and the reason for the request.
3. Conditions for Returns and Refunds
3.1 Single Fitness Classes
No returns or refunds are offered for completed single fitness classes. Refunds are only applicable for technical issues reported within 24 hours of the live session.
3.2 Monthly Membership
Refunds for monthly memberships are applicable only if requested within 30 days of the initial purchase, and no live classes or recorded video library content have been accessed during this period.
4. Contact Information for Customer Support
If you have questions or need assistance, please contact our Customer Support:
- Email: [email protected]
5. Exceptions
All Things Danna reserves the right to refuse returns or refunds if the conditions outlined in this policy are not met.
6. Changes to this Policy
We may update this Refunds and Returns Policy periodically. Check this page for the latest information. By purchasing our classes, you agree to the terms outlined in this policy.
Thank you for being a part of All Things Danna. We appreciate your trust in our fitness programs.